Corrupt customer service
Be aware, they won't refund you a dime if you need to cancel. We are a family of 6 and due to an unexpected health complication of one of the travelers had to cancel one (out of the 6 reservations) with more than 3 months in advance. Obviously with such a long time ahead it is a ticket that can be sold. But they don't accept any cancellations for any reason. We were considering coming back next year and visit again Machu Pichu since this time we will only be for 1 day in Cusco. But given these corrupt practices our money won't go again to Peru, since there are plenty of more ethical places around the world.
