Last updated: November 7, 2026
Machu Picchu Peru Travel respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact our team, request a quotation, make a reservation, or travel with us. It also explains your rights and how to contact us about your personal information.
1. Who Is Responsible for Your Personal Information?
The company responsible for processing personal information under this Privacy Policy is:
Legal name: MACHU PICCHU PERU TRAVEL E.I.R.L.
Trading name: Machu Picchu Peru Travel
Peruvian Tax Identification Number — RUC: 20602808794
Contact address: Calle Matara N° 410, Offices 11 and 12, Cusco, Peru
Email: info@machupicchuperutravel.com
Telephone / WhatsApp: +51 971 021 010
Website: machupicchuperutravel.com
We act as the data controller for the personal information we collect and use to manage our own inquiries, reservations, customer relationships, and business activities.
Personal information collected for these purposes is maintained in the following personal data bank or banks:
[Insert the actual name and identification details of the applicable personal data bank or banks, including registration details where applicable.]
2. Personal Information We Collect
The information we request depends on the service you need and the stage of your inquiry or reservation. We seek to collect only information relevant to those purposes.
Contact Information
When you contact us or request a quotation, we may collect your name, email address, telephone number, country of residence, preferred language, and the information you include in your message.
Traveler Identification
When needed to arrange your services, we may request your full name as shown on your travel document, nationality, date of birth, and passport or identity document details.
We may also request a document copy when necessary for a specific reservation, permit, ticket, or verification requirement. We will explain why it is needed.
Booking and Travel Details
We may collect your travel dates, chosen itinerary, number of travelers, accommodation preferences, arrival and departure details, pickup location, and special requests.
Where relevant, this may include information needed to arrange Machu Picchu entrance tickets, Inca Trail permits, train journeys, hotels, transportation, guided tours, and other services included in your booking.
Payment and Billing Information
We may process billing details, payment amounts, transaction references, payment confirmations, and information necessary to administer invoices, refunds, or payment disputes.
The information processed by a payment provider depends on the payment method you select.
Communications and Customer Support
We may retain correspondence relating to your inquiry or booking, including emails, messages, requests for assistance, feedback, and complaints.
Website and Technical Information
When you visit our website, technical information may be processed, such as your IP address, browser type, device information, pages requested, access times, and security logs.
Information collected through cookies or similar technologies depends on the tools used on the website and, where applicable, your consent choices.
3. How We Obtain Your Information
We may obtain personal information:
Directly from you through our website, email, telephone, WhatsApp, or in-person communications.
From a person making an authorized reservation on your behalf.
From travel partners or booking platforms through which you arrange our services.
From suppliers providing information necessary to confirm or deliver your reservation.
Through technical systems used to operate and protect our website.
If you provide another traveler’s information, please make sure you are authorized to do so and share this Privacy Policy with them.
A person organizing a group reservation does not automatically have permission to provide marketing consent or sensitive information on behalf of every traveler. We may request confirmation or consent directly from the person concerned.
4. Why We Use Your Personal Information
We use personal information for the following purposes, as relevant to your relationship with us:
Responding to questions and preparing quotations or proposed itineraries.
Creating, confirming, and managing reservations.
Arranging tickets, permits, accommodation, transportation, guides, and other booked services.
Providing travel instructions, meeting details, schedule updates, and customer support.
Processing payments, issuing invoices, and managing refunds or payment disputes.
Addressing accessibility needs, dietary requirements, or other agreed assistance.
Handling feedback, complaints, and requests concerning our services.
Meeting applicable legal, accounting, and administrative obligations.
Protecting our website, investigating suspected misuse, and addressing security incidents.
Sending promotional communications when you have given the required consent.
We identify required information when requesting it. If you choose not to provide information necessary for a particular service, we may be unable to respond fully, issue a ticket, obtain a permit, confirm a reservation, or provide that service.
Optional information and marketing consent are not conditions for purchasing a tour.
5. Legal Grounds and Consent
We process personal information in accordance with applicable Peruvian data protection law.
Depending on the purpose, processing may be based on your consent, the preparation or performance of your requested travel contract, or another circumstance permitted or required by law.
Where consent is required, we request it before the relevant processing takes place. Consent for additional purposes, such as promotional communications, is requested separately from information needed to arrange your trip.
You may withdraw consent by contacting us using the details in this policy. Withdrawal does not invalidate processing lawfully carried out before your request.
Visiting our website or reading this Privacy Policy does not, by itself, constitute consent to optional processing.
6. Health Information and Special Travel Requirements
Some tours may require information about allergies, mobility limitations, accessibility needs, dietary restrictions, or other circumstances relevant to the arrangements you request.
Health information and certain related details are sensitive personal information. Please provide only what is necessary to explain the assistance or arrangements you need.
Where required, we obtain your express written consent, including through an appropriate electronic process, before processing sensitive information. We rely on an exception to consent only when it is applicable under the law.
Relevant information may be shared with the guide, accommodation provider, transport operator, or other person who needs it to provide the agreed assistance. Any such disclosure is limited to what is necessary for that purpose.
If you prefer not to provide information needed for a particular arrangement, we will explain how this may affect our ability to provide it.
7. Payments
The payment methods available for your booking are identified in our payment instructions or during checkout.
When you use a bank, payment gateway, or digital payment platform, that provider processes information necessary to handle the transaction under its own privacy terms and applicable obligations.
We process the transaction information needed to connect your payment with your reservation, maintain billing records, and handle payment questions or refunds.
Please enter payment credentials only through the payment channel provided for your transaction. Do not include your card security code, account password, or online banking credentials in general inquiry forms or ordinary messages.
[Confirm the payment providers currently used, identify them by name, and accurately describe which payment information the agency receives or retains.]
8. When We Share Personal Information
We share personal information when necessary for a stated purpose and when permitted by applicable law.
Depending on your reservation and the services involved, recipients may include:
Travel suppliers: hotels, transport operators, rail companies, guides, activity providers, and other suppliers involved in delivering your itinerary.
Ticket and permit administrators: organizations responsible for issuing or verifying entrance tickets, permits, or passenger records.
Payment providers: banks, payment platforms, and other organizations involved in processing or resolving your transaction.
Technology providers: suppliers supporting website hosting, communications, booking administration, or data storage.
Professional advisers and authorities: where disclosure is necessary for an applicable legal obligation, an authorized request, or the handling of a legal claim.
We limit disclosures to information relevant to the recipient’s role.
Some recipients process information on our instructions. Others, such as certain transport companies, accommodation providers, and payment services, may act as independent controllers and apply their own privacy notices.
[Insert the actual recurring recipients or providers, their purposes, and the personal information shared with them. Identify itinerary-specific suppliers through the relevant booking documentation or collection notice.]
9. International Transfers
We operate in Peru. Some providers involved in communications, payments, website services, or travel arrangements may process personal information in other countries.
When an international transfer is involved, we apply the safeguards or legal conditions required for that transfer and provide the relevant information before obtaining consent where consent is required.
[Identify the providers and destination countries involved in actual international transfers, together with the applicable safeguards or other legal basis.]
Using our website does not automatically authorize every international transfer of your information.
10. Cookies, Embedded Content, and External Platforms
Cookies and similar technologies can support website functions, remember preferences, maintain sessions, or provide information about website use.
Any use of optional analytics or advertising technologies must follow the applicable consent requirements. Where consent is required, those technologies are used only after you have made the relevant choice.
You can manage cookies through your browser settings and through any consent controls provided on our website. Blocking certain necessary cookies may affect specific website functions.
[Insert the actual cookie and tracking information: names or categories, providers, purposes, durations, and instructions for changing consent preferences. Remove references to technologies the website does not use.]
Our website may contain links or embedded features from external platforms, including maps, videos, social media, messaging services, or review websites. Interacting with those services may involve processing by the relevant provider.
Please review the privacy notice of any external platform you choose to use. This Privacy Policy explains our own processing and does not replace those providers’ notices.
11. Marketing Communications
Where you choose to receive marketing communications, we may send information about our tours, travel services, or special offers through the channels you authorize.
You may withdraw that permission at any time by using the unsubscribe option provided, replying with your request where appropriate, or emailing info@machupicchuperutravel.com.
Declining or withdrawing marketing consent does not affect your ability to book a tour.
We may still send communications necessary to manage an existing inquiry or reservation, such as payment confirmations, pickup instructions, or itinerary changes.
We do not treat an inquiry or booking as automatic permission for unrelated promotional messages.
12. How Long We Keep Your Information
We retain personal information for the period needed to fulfill its stated purpose and meet applicable obligations.
Retention periods vary according to the type of record, the service provided, and any applicable legal requirement or unresolved claim.
Our retention schedule is:
| Information category | Retention period |
|---|---|
| Inquiries that do not result in a booking | [Insert period and the event from which it is calculated.] |
| Customer and reservation records | [Insert period and starting event.] |
| Billing, payment, and accounting records | [Insert the applicable retention period and basis.] |
| Passport copies and sensitive travel information | [Insert the limited retention period applicable to each category.] |
| Marketing records and consent evidence | [Insert period, including how withdrawal and suppression records are handled.] |
| Website logs and cookie information | [Insert the relevant periods or refer to the completed cookie information.] |
Where particular information must be retained for an ongoing claim or legal obligation, its use is limited to the relevant purpose.
When information is no longer needed and no applicable obligation requires its retention, it is deleted or irreversibly anonymized, as appropriate.
13. Protecting Personal Information
We take reasonable technical and organizational measures appropriate to the information we handle and the risks involved.
Our approach includes limiting access to people who need information for their work and requiring appropriate handling by those who process it on our behalf.
No method of transmission or storage can guarantee absolute security. If a personal data security incident occurs, we will assess it, take appropriate action, and make any notifications required by applicable law.
If you believe information you have provided to us has been compromised, please contact info@machupicchuperutravel.com.
14. Your Privacy Rights
Subject to the conditions and exceptions established by applicable law, you may request:
Information: an explanation of how your personal information is processed.
Access: confirmation of whether we process your information and access to the relevant data.
Rectification: correction, updating, or completion of inaccurate or incomplete information.
Cancellation or deletion: removal of information where the applicable conditions are met.
Opposition: an objection to certain processing where the law provides that right.
Withdrawal of consent: an end to processing that depends on consent you previously provided.
Access, rectification, cancellation, and opposition are commonly known in Peru as ARCO rights.
To submit a request, email info@machupicchuperutravel.com with the subject line “Privacy Request” and describe the right you wish to exercise. You may also submit a written request to the contact address in Section 1.
Please provide enough information for us to identify the relevant records and respond to you. We may need to verify your identity or the authority of a representative before disclosing or changing personal information.
We will respond within the time limits established by applicable law. If a request cannot be fully granted, we will explain the reason and any available next steps.
You may also seek assistance or submit a complaint to Peru’s Autoridad Nacional de Protección de Datos Personales — ANPD, including when a rights request is not answered within the applicable period or you disagree with the response.
15. Children’s Information
Family travel arrangements may require information about children, such as their names, ages, identity document details, and relevant assistance needs.
We request this information through a parent, legal guardian, or appropriately authorized person and use it only for the relevant travel arrangements and associated obligations.
Where consent from a parent or legal guardian is required, we obtain it through an appropriate process.
If you believe a child has provided information to us without the necessary authorization, please contact us so that we can review the situation.
16. Photographs, Videos, and Testimonials
Permission to arrange a tour does not automatically include permission to use a traveler’s identifiable photograph, video, or testimonial in our advertising.
Where consent or authorization is required for promotional use, we request it separately and explain the intended use.
You may contact us to withdraw consent or request the removal of material from channels we control, subject to applicable law. Material published independently by other travelers or external platforms may require a separate request to the relevant person or platform.
17. Automated Decisions and Profiling
[Confirm whether the agency uses personal information for automated decisions or profiling. If it does, describe the purpose, how the process works in understandable terms, its consequences for travelers, and the rights or review options available. If it does not, replace this paragraph with an accurate statement confirming that practice.]
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, data handling practices, or applicable requirements.
The latest version will be published on this page with an updated revision date. Where a change requires additional notice or renewed consent, we will take the necessary steps before applying the relevant processing.
For questions about this Privacy Policy or the handling of your personal information, please contact info@machupicchuperutravel.com.